---
title: What should I do if instructions conflict or feel wrong?
description: Learn what Easy Realty agents should do when instructions conflict or a situation feels uncomfortable or wrong.
---
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September 24, 2026
# What should I do if instructions conflict or feel wrong?
## Short answer: Pause and escalate. Do not proceed until you have clarity from support or the broker.
When conflicting instructions or uncomfortable situations arise in real estate, the correct response is to stop, document the situation, and escalate — not to act without clarity.
Easy Realty is designed so agents never have to resolve these situations alone.
**Conflicting instructions from different parties**
If a client, lender, title company, or another agent gives instructions that conflict with each other, stop and clarify before acting.
Conflicts often involve timelines, documentation, disclosures, or expectations.
Do not try to reconcile conflicting instructions on your own if the outcome affects compliance or the transaction.
**What should I do when a request contradicts policy or process?**
If someone asks you to skip steps, ignore requirements, or “handle it later,” treat that as a signal to slow down.
Policies and processes exist to protect you and the transaction. Deviating without guidance can create unnecessary exposure.
When something contradicts documented procedure, escalate.
**How should I handle situations that feel uncomfortable or pressured?**
Discomfort is information.
If you feel rushed, pressured, or uneasy about a request, do not override that instinct.
Pressure often appears when responsibility or risk is being shifted toward you.
Escalating early protects everyone involved.
**What to do immediately**
When something feels wrong:
Pause the action
Document the situation — note the date and time, the parties involved, the specific instruction or request, and any relevant communications (emails, texts, or call summaries)
Reach out for guidance
Use Slack if the question is quick and situational. Book a support call or contact the broker if risk, contracts, or compliance are involved.
**What not to do**
Do not guess.
Do not rely on verbal assurances.
Do not proceed just to keep things moving.
Speed without clarity creates problems later.
**Why is escalation expected at Easy Realty?**
Easy Realty does not expect agents to navigate ethical, compliance, or high‑risk situations alone.
Escalation is a sign of professionalism, not inexperience.
**Rule of thumb**
If instructions conflict or something feels wrong, stop and ask.
Clarity always comes before convenience.
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