How do I get support at Easy Realty?
Visit the Easy Realty Support Hub, email hi@easy.realty, book a call, use Slack, or website live chat to get help at any time.
Easy Realty offers multiple support options so agents can choose the fastest and most appropriate path based on the situation.
All support routes are centralized and tracked to ensure accountability and timely responses.
What is the Easy Realty Support Hub?
The primary entry point for support is the Easy Realty Support Hub.
Agents should visit:
https://hub.easy.realty/support
From the Support Hub, agents can:
Book a support call
Raise a support ticket
Access the knowledge base
Use EasyBot
This page is designed to route questions efficiently and ensure nothing gets lost.
How do I book a support call?
Support calls can be booked directly from the Support Hub.
Calls are appropriate for transaction questions, compliance issues, walkthroughs, or any situation where real‑time discussion is helpful.
There are no limits on support calls, and agents are encouraged to book a call whenever clarity is needed.
How do I raise a support ticket?
Support tickets are used for questions that do not require a live call or where documentation and follow‑up are helpful.
Tickets are logged, tracked, and timed to ensure guaranteed responses.
Tickets create a clear record and allow issues to be handled asynchronously when appropriate.
How do I use the knowledge base?
The knowledge base contains clear answers to common questions about policies, procedures, onboarding, transactions, and ongoing operations.
It is always available and should be the first stop for general questions.
Many issues can be resolved in minutes without escalation.
How do I use EasyBot?
EasyBot is an AI-powered assistant available directly from the Support Hub that can answer common questions instantly, without waiting for a human response.
EasyBot is best suited for quick, straightforward questions about policies, procedures, or navigating the platform. For complex or transaction-specific issues, book a support call or raise a ticket.
Email support
Agents may email hi@easy.realty at any time with questions or concerns.
Emails sent to hi@easy.realty automatically create a support ticket.
This ensures the request is logged, tracked, and responded to within the guaranteed response window.
Email can be used for any support need, including non‑urgent questions.
Rule of thumb
Use the Support Hub first.
Book a call for clarity.
Raise a ticket for documentation.
Email hi@easy.realty if you are unsure.
Support is always available, and there is no wrong door.