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How Do I Get One‑Time Access to a Supra Lockbox?

A listing agent can generate one‑time Supra access for a buyer’s agent. The listing agent opens the Supra app, selects the lockbox, and sends one‑time access for a specific time window to the buyer agent’s phone. The buyer agent receives a text from Supra and uses the eKEY app to open the lockbox during that window.

If you do not have an active Supra eKEY, you can still access a property secured with a Supra Super lockbox by requesting one‑time access from the listing agent.

Supra refers to this process as Single Access or Managed Access. Access is issued by the listing agent through the Supra eKEY app and is limited to a specific date and time.


Where to Start

One‑time Supra access must always be provided by the listing agent. Easy Realty cannot generate or override Supra lockbox access.

To begin, contact the listing agent directly and request one‑time Supra access for your showing.

Buyer Agent: How to Request One‑Time Supra Access

Step 1: Contact the Listing Agent

Call or text the listing agent and request Supra one‑time (Managed) Access.

Provide:

  • Your mobile phone number
  • The date and time window you want to show the property


Step 2: Receive the Supra Text Message

Once access is granted, Supra will send you an SMS text message with a link.

If you already have the Supra eKEY app, the link will activate your access.
If not, the link will prompt you to install and register.


Step 3: Set Up Supra eKEY (First‑Time Users)

If this is your first time using Supra:

  1. Open the link in the text message
  2. Download the Supra eKEY app
  3. Accept the terms
  4. Create a 4‑digit PIN

This setup is only required once.


Step 4: Access the Property

During the approved time window:

  • Open the Supra eKEY app
  • Tap Obtain Key
  • Enter your PIN
  • Activate the lockbox and retrieve the key

Access automatically expires when the time window ends.

 

Listing Agent: How to Grant One‑Time Supra Access

Listing agents grant access directly from the Supra eKEY mobile app.

Step‑by‑Step

  1. Open the Supra eKEY app
  2. Tap My Keyboxes
  3. Select the lockbox assigned to the listing
  4. Tap Grant Managed Access
  5. Enter the requesting agent’s mobile phone number
  6. Set the date and time window
  7. Add notes if needed (alarm, instructions)
  8. Tap Send

Supra will text the agent and log the access automatically.

 

Important Notes

  • Access is time‑limited and phone‑number specific
  • Access is delivered by text message, not a reusable code
  • The recipient does not need MLS or Supra membership
  • Listing agents may edit or cancel access before the window begins
  • All access is logged by Supra for security